Jira Service Management (the next generation of Jira Service Desk) empowers Dev and Ops teams to collaborate faster. It's a collaborative task tracker system developed by Atlassian optimized for service management and issue resolution. Jira Service Management features a highly configurable user interface for opinionated or experienced teams. The company behind Jira Service Management, Atlassian, also creates collaborative productivity tools like Jira, Trello, and Bitbucket that engineering teams use. Sapling integrates with Jira Service Management to help improve agent efficiency and reduce handle time.