Sapling for Twilio Flex
Twilio Flex is the programmable contact center platform from Twilio. As a programmatic platform, Twilio Flex is highly configurable, supports most text-based messaging channels, and is highly scalable. Sapling integrates with the agent-side of the contact center as a messaging assistant, boosting productivity and improving language quality.
Sapling: Supported Features on Twilio Flex
- Language quality: Grammar checker / spell check and fluency suggestions.
- Autocomplete: Compose messages more quickly.
- Snippets: Search, insert, and expand common canned messages.
- Suggest: Respond to chat inquiries with a click.
