Zendesk is a customer support ticket system & sales CRM. Zendesk collates text and voice chat as well as email records for agents to collaborate on. Zendesk offers a suite of other support products, including a self-serve support CMS (Content Management System). The platform is suitable for small to medium businesses because of its ease of use, but is also popular with larger companies. Along with Salesforce, Zendesk is one of Sapling's most popular CRM integrations. Companies use the combination of Sapling and Zendesk to increase agent efficiency, automate responses to top call drivers, and reduce AHT.