Freshdesk is an omnichannel customer support solution that helps deliver support over the phone, email, chat, social, and more. Freshdesk allows companies to provide omnichannel support to their customers. Freshworks also produces Freshworks CRM, a sales and marketing CRM and Freshservice, an internal request and IT service tracking system. Freshdesk comes with automation and collaboration features to drive faster ticket resolution. Sapling integrates with Freshdesk to help improve agent efficiency and reduce handle time.