NICE inContact is cloud-based call center software that helps businesses provide exceptional CX and maximize profits. The NICE CXone platform supports automatic call distribution (ACD), as well as routing for other channels such as chat, social, and self-service. The agent workflow aggregates all channels, customer context, interaction history, and sentiment. Sapling integrates with all text-based customer interaction channels to provide agent efficiency and quality gains with very low friction for setup or training. Sapling integrates with NICE to help improve agent efficiency and reduce handle time.