Textline is a business text messaging platform for modern customer support and sales teams. Textline’s intelligent bot platform focuses on text chat messaging to drive customer support, sales, and marketing operations. This focus on text messaging is unique compared to other messaging management platforms that might support social, email or instant messaging channels. Sapling integrates with customer support and sales teams as a messaging assistant to boost productivity, drive metrics like customer satisfaction and close more deals. Sapling integrates with Textline to help improve agent efficiency and reduce handle time.